Information We Collect
We collect information that helps us provide a better shopping experience and fulfil your orders.
Information You Provide
When you create an account, place an order, join an auction, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through our payment partners)
- Account login details
- Purchase history
- Wishlist and Build-a-Box information
- Loyalty rewards information
- Any information you voluntarily provide through forms or customer support
Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Products viewed
- Search history
- Time spent on pages
- Cookies and similar technologies
- Website usage analytics
Information From Third Parties
We may receive information from trusted partners such as:
- Payment gateways
- Shipping providers
- Marketing platforms
- Social media platforms (if you choose to log in or interact through them)
How We Use Your Information
Your information helps us provide and improve our services. We may use it to:
- Process and fulfil your orders
- Manage auctions and bidding activity
- Manage pre-orders and ETA updates
- Operate the Build-a-Box feature
- Deliver loyalty rewards and membership benefits
- Provide customer support
- Send order confirmations and shipping updates
- Notify you about new arrivals, exclusive launches, promotions, and events (you may unsubscribe at any time)
- Improve website performance and user experience
- Prevent fraud and unauthorized activity
- Comply with applicable laws and legal obligations
Build-a-Box & Auction Data
Build-a-Box
If you use our Build-a-Box service, we maintain information relating to:
- Build-a-Box expiry date
- Stored items
- Shipping preferences
- Shipment history
Auctions
If you participate in auctions, we may store:
- Bid history
- Winning bids
- Auction participation
- Payment status
- Account details
- Auction-related notifications
This information is used solely to operate these services efficiently.
Loyalty Program
If you participate in our loyalty program, we may maintain records of:
- Lifetime purchases
- Loyalty tier
- Reward points
- Membership benefits
- Redemption history
This information is used exclusively for managing your rewards and membership benefits.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Keep you logged in
- Improve website performance
- Understand visitor behaviour
- Personalize your shopping experience
You can disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.
Sharing Your Information
We do not sell or rent your personal information.
Your information may only be shared with trusted service providers when necessary, including:
- Payment gateway providers
- Shipping and logistics partners
- Website hosting providers
- Email and notification service providers
- Analytics providers
- Government or legal authorities when required by applicable law
All service providers are expected to protect your information appropriately.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, disclosure, or alteration.
While we take every reasonable precaution, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security.
Data Retention
We retain your information only for as long as necessary to:
- Fulfil your orders
- Operate your account
- Manage auctions and Build-a-Box services
- Comply with legal, accounting, and tax obligations
- Resolve disputes and enforce our policies
When no longer required, your information will be securely deleted or anonymized.
Your Rights
Subject to applicable laws, you may:
- Access your personal information
- Update or correct your information
- Request deletion of your account
- Withdraw marketing consent
- Request a copy of your personal data
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their respective privacy policies before sharing any personal information.
Children’s Privacy
Our services are intended for users aged 18 years and above, or minors using the website under the supervision of a parent or legal guardian.
Business Transfers
As Mini Wheel Garage (MWG Collectibles) continues to grow, we may expand our business through mergers, acquisitions, strategic partnerships, investments, or the sale of all or part of our business.
In the event of such a transaction, customer information may be transferred to the new owner, successor, or affiliated entity as part of the business assets. Any party receiving such information will be required to handle your personal information in a manner consistent with this Privacy Policy or as otherwise required by applicable law.
Such transfers will only occur where necessary to continue providing our products and services or as permitted by law.
Marketing Communications
With your consent, we may send you emails, SMS, WhatsApp messages, or other communications about new arrivals, exclusive launches, auctions, pre-orders, promotions, loyalty rewards, and special events.
You may opt out of receiving promotional communications at any time by using the unsubscribe option included in our communications or by contacting our customer support. Please note that you will continue to receive essential transactional communications such as order confirmations, shipping updates, payment reminders, and account-related notifications.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements, or the services we provide.
Any updates will be published on this page along with the revised Effective Date. Where required by applicable law or where changes materially affect your rights, we may also notify you through email or other appropriate means.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
For any questions about this Privacy Policy, or to exercise your rights, reach us at:
